💰 Billing

Billing Cycles

All our services follow a month-to-month billing cycle; we do not offer lifetime subscriptions. Invoices are generated 14 days before the current period ends, although payment is not strictly due until the period’s conclusion. We still recommend settling invoices promptly for peace of mind.

We also offer an on-demand toggle which you may enable to automatically pay invoices as soon as they are generated (14 days before the service expires).

Payment Methods

We provide automated payment options through PayPal and credit cards (Stripe). Please allow some minutes for invoice verification — if your invoice remains unpaid after a few hours, open a ticket on our help desk.

We also accept cryptocurrency (primarily Bitcoin) manually, subject to a minimum 100€ top-up and a 10€ management fee. To pay this way, please open a support ticket with your intended amount and chosen cryptocurrency.

Invoicing

In order to generate an invoice, we require all your personal data to be valid.

You may fill them out under the Profile tab in our panel, or if you accidentally mistyped something and want to change it or your details changed, you may open a ticket under our help desk for us to clear the details for you.

VAT (taxes)

INFO

This only applies for citizens inside the European Union, including the United Kingdom. All other countries are excluded from this and are charged 0% VAT.

Because as of 1/1/2025 we no longer qualify as a small company in Germany, we have the legal obligation to start charging VAT to all of our new and existing customers.

The tax percentage that needs to be charged gets calculated automatically depending on the billing country chosen. If you are a company and have a valid European VAT ID, adding it under the VAT ID box of the Profile tab in the panel allows us to apply reverse tax charge, thus we do not charge you VAT directly, considering you will already handle that part in your side.

Please note that the VAT validation might take from a couple of minutes to a couple of hours since it depends on external APIs. If you are certain the VAT ID is valid and it has not been verified or you are stuck in the verification process, please open a ticket under our help desk.